Ignition has invested in the technology infrastructure, skilled personnel, training, policies and procedures to deliver world-class IT services. Our IT professionals have certifications from all the major hardware, software and networking vendors. We also have a spectrum of industry experience in house. We deliver a monthly report that details all service tickets, actions taken, results achieved, and unresolved items. Ignition manages customers’ equipment and applications according to the terms of a service level agreement (SLA). We develop our SLAs to define exactly what services Ignition will provide, how they’ll be delivered, and at what price. Ignition’s SLAs provide a guarantee that our services will operate as defined… or we pay you.