No two help desk clients are the same. Each one has special requirements. At Ignition, we developed a flexible system infrastructure so we can provide you with exactly the solution you need in a timely and cost effective manner. Whether you’re looking for a low cost outsourced solution or a high-touch executive solution, we can supply it. Our HelpDesk+ personnel are trained extensively on the applications and technologies that they support. Each call is handled by a live person in real time. If a problem can’t be fixed immediately, the call is quickly escalated until it’s resolved.
Atlanta
Bermuda
Cayman
Halifax
Sales
678.281.6400
441.496.4333
345.815.0369
902.482.1444
Support
866.420.5687
441.496.4319
345.947.4357
902.482.1288
Ignition’s IT HelpDesk+
Ignition’s IT HelpDesk+ can reduce overall expenses while improving customer satisfaction levels. We work with each of our clients to design specific Service Level Agreements (SLAs) to meet their particular support requirements. Support requests (phone calls, email, fax, and live internet chat) are reviewed and monitored to ensure compliance with SLAs. Ignition’s HelpDesk+ allows you to focus on your core competencies while delivering a pleasant, satisfying help desk experience to your users. Our people, processes and technologies identify trends, anticipate training needs, increase responsiveness, and minimize downtime.
Ignition’s IT HelpDesk+
Ignition’s IT HelpDesk+ can reduce overall expenses while improving customer satisfaction levels. We work with each of our clients to design specific Service Level Agreements (SLAs) to meet their particular support requirements. Support requests (phone calls, email, fax, and live internet chat) are reviewed and monitored to ensure compliance with SLAs. Ignition’s HelpDesk+ allows you to focus on your core competencies while delivering a pleasant, satisfying help desk experience to your users. Our people, processes and technologies identify trends, anticipate training needs, increase responsiveness, and minimize downtime.
Learn more about Ignition’s IT HelpDesk+.